Privacy Policy

Introduction

Mahzyn Inc ("Mahzyn," "we," "us," or "our") operates the website mahzyn.com and provides AI-powered marketing, website development, voice agents, automation, and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, and business name when you fill out a contact form, book a strategy call, or request a quote.
• Communication data: messages, inquiries, and other content you send to us via forms, email, phone, or SMS/text messaging.
• Business information: details about your business that you share during consultations, including website URLs, marketing goals, and industry information.
• Payment information: billing details processed securely through third-party payment processors. We do not store credit card numbers on our servers.

Information Collected Automatically

• Usage data: pages visited, time spent on pages, click patterns, and referring URLs.
• Device information: browser type, operating system, device type, screen resolution, and IP address.
• Cookies and tracking technologies: we use cookies, web beacons, and similar technologies to improve your experience. See our Cookie section below.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and fulfill your requests
• Send appointment confirmations, service updates, and account notifications
• Send promotional communications (only with your explicit opt-in consent)
• Improve our website, services, and user experience
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or unauthorized access

SMS/Text Messaging Policy

Program Description

Mahzyn Inc may send SMS/text messages related to:

• Non-marketing messages: appointment confirmations, reminders, scheduling updates, service notifications, and account alerts.
• Marketing messages: promotional offers, service announcements, tips, and special deals (only with your separate, explicit opt-in consent).

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

Consent

By providing your phone number and checking the appropriate consent box on our forms, you consent to receive the specified category of messages (non-marketing, marketing, or both). Consent to receive marketing messages is not required as a condition of purchasing any goods or services.

Consent checkboxes are never pre-selected. You choose which types of messages to receive.

Opt-Out

You may opt out of receiving SMS/text messages at any time by:

• Replying STOP to any message you receive from us
• Contacting us at mustafab@mahzyn.com

After opting out, you will receive one final confirmation message. You will not receive any further messages unless you re-subscribe.

Opt Back In

If you have previously opted out and wish to receive messages again, you may opt back in by:

• Replying START or YES to any of our previous messages
• Re-submitting a form on our website with the messaging consent checkbox selected
• Contacting us directly at mustafab@mahzyn.com

Help

For help with our messaging program, reply HELP to any message or contact us at mustafab@mahzyn.com.

Mobile Information Sharing

Mobile information may only be shared with service providers who assist in delivering messages (e.g., our messaging platform provider) strictly for operational purposes and under contractual obligations to protect your data.

Supported Carriers

Our messaging service supports all major US mobile carriers including AT&T, T-Mobile, Verizon, Sprint, and their MVNOs. Carriers are not responsible for delayed or undelivered messages.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: trusted third-party vendors who perform services on our behalf (e.g., hosting, payment processing, email delivery, SMS delivery, analytics) under strict data protection agreements.
• Legal requirements: when required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: to enforce our terms, protect our rights and safety, or protect the rights and safety of others.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal exceptions.
• Opt-out: opt out of marketing communications and SMS messages at any time.
• Portability: request your data in a portable format where applicable.

To exercise any of these rights, contact us at mustafab@mahzyn.com.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to: request disclosure of the categories and specific pieces of personal information we have collected, request deletion of your personal information, and opt out of the sale of your personal information. Mahzyn does not sell personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Mahzyn Inc
987 Pocatello Ave, Sunnyvale, CA 94087
Phone: (408) 431-9124
Email: mustafab@mahzyn.com
Website: mahzyn.com